eBill frequently asked questions

eBill is a feature of our current online payment system that notifies you via email when bills for policies (on non-monthly modes) are ready to be viewed and paid. This service also allows you to view bills, pay bills and set up AutoPay.

Yes. You will need to register separately with new credentials when you register for eBill on augustarfinancial.com.

Yes, you will have the option to set up AutoPay by choosing one of three options:

1. When bill arrives
2. On the due date
3. Up to 10 days prior to the due date

Note: AutoPay does not begin until the next billing cycle. If a bill is due, you will need to make a one-time payment before AutoPay begins the next billing cycle.

1. The policy number
2. The last four digits of the policyowner’s social security number
3. A bank routing number
4. A bank account number

No, you cannot set an end date for a recurring payment schedule, but you can cancel at any time.

The threshold limits are from $25 to $100,000.

No. Policies on monthly bank draft cannot register for eBill at this time.

Yes, interest bills will be included with your eBill.

AuguStar Financial is required by law to mail physical bills to the owner’s/payor’s address of record between 31 and 61 days before the lapse date. In certain states, AuguStar Financial is required to physically mail Premium Notices if the bill is not paid by the due date. Also, AuguStar Financial is required to mail Past Due Notices and Late Payment Offers.

You will only be able to see the current bill and bill history after enrollment. Bills prior to enrollment are available when you log into your online policy through augustarfinancial.com.

No, you will need to either call Customer Service at 800.366.6654 or send a physical check for loan repayment.

AuguStar Financial customer service representatives are available Monday-Friday, 8:30 a.m. – 5 p.m. EST at 800.366.6654. Please listen for your product and follow the prompts.